Site: BNR test




Call Flow Data Summary Reports

Vectors

Vectors

Integrated Announcements

Announcements

Hunt Groups

Hunt Groups

Meet Me VDNs

  

Vector Directory Numbers

Vector Directory Numbers

VDN Configuration

  

Class Of Restriction

Class of Restriction

Vector Steps

  

Hunt Group Configuration

  

Class of Restriction Configuration

  

Agent LoginIDs

  

Holidays

  

Holiday Configuration

Holidays

Vector Routing Table

  

VRT Configuration

Vector Routing Tables

CTI Links

  

CTI Links Configuration

CTI Links

Vector Variables

Vector Variables

Vector Events

  






Last Ran on 2002:08:01:13:15:30
Licensed for BNR


Vectors









Vector
Description








75
BNR_ECampApp 




300
BNR ENG 




399
BNR EMERG 








Integrated Announcements













Annc.
Number		
Internal
Number		
Announcement
Extension		

Name		

Rate		
Length In
Seconds		






150
NA 
25001
BNR1ST Pause Eng 
64
6 




152
NA 
25003
BNR3RDT Pause Eng 
64
5 




156
NA 
25007
BNR5 Min Wait Eng 
64
10 




157
NA 
25008
BNR10 Min Wait Eng 
64
10 




164
NA 
25015
BNR Closed 
64
15 




151
NA 
25002
BNR2nd Pause Eng 
64
6 








Hunt Groups



















Grp No.
Grp Name/
Extension		
Group
Type		
ACD/
Meas		

Vec		

MCH		
Que
Size		
No.
Mem		
Cover
Path		
Notify/
Ctg Adj		
Dom
Ctrl		
Message
Center		








255
PBNR_255 
 
 
 
 
 
 
 
 
 
 




 
58305
ead-mia
y/B
SK
none
25 
0 
 
n 
 
n




257
PBNR_257 
 
 
 
 
 
 
 
 
 
 




 
58306
ead-mia
y/B
SK
none
1 
0 
 
n 
 
n




399
BNR EMERG 
 
 
 
 
 
 
 
 
 
 




 
58499
ead-mia
y/E
SK
none
5 
0 
 
n 
 
n







Meet Me VDN















Access
Name		
Vec
Control
Ext		
Code
COR
TN
Num
Ext








CONF BRIDGE 1
27005
*
1
1
22
 
 











Vector Directory Numbers




















Name		

Ext		
VDN
Ovrd		

COR		

TN		
Vec
Num		

Meas		
Orig
Annc		
Event
Notif
Adj		
Skill
1st		
Skill
2nd		
Skill
3rd		




CONF BRIDGE 1
27005 Meet
n
30 
1 
300
none
 
 
 
 
 




BNR_ECamp 
27305
n
30
1 
300
both
 
31901
255
 
 




BNR_FCamp 
27306
n
30
1 
399
both
 
31901
257
 
 




BNR_ECampApp 
27805
n
62
1 
75 
both
 
31901
 
 
 







VDN 27005 Details

                             Extension: 27005                                     
                                  Name: CONF BRIDGE 1                          
                         Vector Number: 300                                       
                                                                                
                    Allow VDN Override? n                                         
                                   COR: 30                                        
                                    TN: 1                                         
                              Measured: both                                      
        Acceptable Service Level (sec): 20                                        
                                                                                
         VDN of Origin Annc. Extension:                                          
                             1st Skill:                                          
                             2nd Skill:                                          
                             3rd Skill:                                          
                                 AUDIX Name:                                     
                      Messaging Server Name:                                     
                         Return Destination:                                     
                     VDN Timed ACW Interval:                                     
                                                                                
               BSR Available Agent Strategy: 1st-found                            
                                                                                
               Observe on Agent Answer? n                                         



VDN 27305 Details

                             Extension: 27305                                     
                                  Name: BNR_FCamp                              
                         Vector Number: 300                                       
                                                                                
                    Allow VDN Override? n                                         
                                   COR: 30                                        
                                    TN: 1                                         
                              Measured: both                                      
        Acceptable Service Level (sec): 20                                        
                                                                                
         VDN of Origin Annc. Extension:                                          
                             1st Skill:                                          
                             2nd Skill:                                          
                             3rd Skill:                                          
                                 AUDIX Name:                                     
                      Messaging Server Name:                                     
                         Return Destination:                                     
                     VDN Timed ACW Interval:                                     
                                                                                
               BSR Available Agent Strategy: 1st-found                            
                                                                                
               Observe on Agent Answer? n                                         



VDN 27306 Details

                             Extension: 27306                                     
                                  Name: BNR_FCamp                              
                         Vector Number: 399                                       
                                                                                
                    Allow VDN Override? n                                         
                                   COR: 30                                        
                                    TN: 1                                         
                              Measured: both                                      
        Acceptable Service Level (sec): 20                                        
                                                                                
         VDN of Origin Annc. Extension:                                          
                             1st Skill:                                          
                             2nd Skill:                                          
                             3rd Skill:                                          
                                 AUDIX Name:                                     
                      Messaging Server Name:                                     
                         Return Destination:                                     
                     VDN Timed ACW Interval:                                     
                                                                                
               BSR Available Agent Strategy: 1st-found                            
                                                                                
               Observe on Agent Answer? n                                         



VDN 27805 Details

                             Extension: 27805                                     
                                  Name: BNR_ECampApp                              
                         Vector Number: 75                                       
                                                                                
                    Allow VDN Override? n                                         
                                   COR: 62                                        
                                    TN: 1                                         
                              Measured: both                                      
        Acceptable Service Level (sec): 20                                        
                                                                                
         VDN of Origin Annc. Extension:                                          
                             1st Skill:                                          
                             2nd Skill:                                          
                             3rd Skill:                                          
                                 AUDIX Name:                                     
                      Messaging Server Name:                                     
                         Return Destination:                                     
                     VDN Timed ACW Interval:                                     
                                                                                
               BSR Available Agent Strategy: 1st-found                            
                                                                                
               Observe on Agent Answer? n                                         




Class Of Restriction









COR
Description








30
HUNT GROUPS 




62
BNR VDNS NO REST. 






64
BNR AGENTS, Srv OBSVD 




65
BNR SUPVR, Srv OBSVD 









Vector Details


    Number: 75               Name: BNR_ECampApp
                                                     Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? n  G3V4 Adv Route? y   CINFO? y   BSR? n   Holidays? y
                                                                                
01 disconnect   after announcement 25015
02 goto         step    4  if digits           in     table 1  
03 goto         step    4  if holiday          in     table 1  
04 stop        

                                         



Name: Vector 300 [Transfer To External Vendor]
Vector Comments:
	This vector will transfer to an external vendor after 9pm. For futher reference see file: Vendor Doc
or for their site information see Utilcall

----------[start comments]----------

09-09-2005 BM - Created Vector
10-25-2005 BM - Revised Vector due to business changes

------------------------------------

    Number: 300              Name: BNR ENG 
                                                     Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? n  G3V4 Adv Route? y   CINFO? y   BSR? n   Holidays? y
                                                                                
01 goto         vector 399 if staffed-agents   in skill 1st        <  1   
02 queue-to     skill 1st pri h
03 goto         step   7   if expected-wait    for call            >  600 
04 goto         step   9   if expected-wait    for call            >  300 
05 announcement 25001
06 goto         step   11  if unconditionally 
07 announcement 25008
08 goto         step   11  if unconditionally 
09 announcement 25007
10 goto         step   11  if unconditionally 
11 wait-time    30  secs hearing music   
12 announcement 25002
13 wait-time    10  secs hearing music   
14 announcement 25003
15 wait-time    20  secs hearing music   
16 goto         vector 399 if staffed-agents   in skill 399        >  0   
17 goto         step   14  if unconditionally 
18 stop        

                                         



    Number: 399              Name: BNR EMERG       
                                                     Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? n  G3V4 Adv Route? y   CINFO? y   BSR? n   Holidays? y
                                                                                
01 route-to     number 95194577822      with cov n if unconditionally
02 stop        

                                         




Hunt-Group Details


            Group Number: 255
              Group Name: PBNR_255                   
         Group Extension: 58305
              Group Type: ead-mia
                      TN: 1  
                     COR: 30
           Security Code: 
     ISDN Caller Display: 
                                                           ACD? y
                                                         Queue? y
                                                        Vector? y
                                               MM Early Answer? n
            Queue Length: 25 
 Calls Warning Threshold:      Port: 
  Time Warning Threshold:      Port: 
                    Skill? y
                      AAS? n
                 Measured: both    
     Supervisor Extension: 
      Controlling Adjunct: none 
        VuStats Objective: 
 Timed ACW Interval (sec): 
   Multiple Call Handling: none         
                                  Expected Call Handling Time (sec): 180 
                                     Acceptable Service Level (sec): 30  
                                      Redirect on No Answer (rings): 
                                                    Redirect to VDN: 
                   Forced Entry of Stroke Counts or Call Work Codes? n
                           Message Center: none     
                            LWC Reception: none   
                               AUDIX Name: 
                    Messaging Server Name: 



            Group Number: 257
              Group Name: PBNR_257                   
         Group Extension: 58306
              Group Type: ead-mia
                      TN: 1  
                     COR: 30
           Security Code: 
     ISDN Caller Display: 
                                                           ACD? y
                                                         Queue? y
                                                        Vector? y
                                               MM Early Answer? n
            Queue Length: 1  
 Calls Warning Threshold:      Port: 
  Time Warning Threshold:      Port: 
                    Skill? y
                      AAS? n
                 Measured: both    
     Supervisor Extension: 
      Controlling Adjunct: none 
        VuStats Objective: 
 Timed ACW Interval (sec): 
   Multiple Call Handling: none         
                                  Expected Call Handling Time (sec): 180 
                                     Acceptable Service Level (sec): 30  
                                      Redirect on No Answer (rings): 
                                                    Redirect to VDN: 
                   Forced Entry of Stroke Counts or Call Work Codes? n
                           Message Center: none     
                            LWC Reception: none   
                               AUDIX Name: 
                    Messaging Server Name: 



            Group Number: 399
              Group Name: BNR EMERG                   
         Group Extension: 58499
              Group Type: ead-mia
                      TN: 1  
                     COR: 30
           Security Code: 
     ISDN Caller Display: 
                                                           ACD? y
                                                         Queue? y
                                                        Vector? y
                                               MM Early Answer? n
            Queue Length: 5  
 Calls Warning Threshold: 3    Port: 
  Time Warning Threshold:      Port: 
                    Skill? y
                      AAS? n
                 Measured: external
     Supervisor Extension: 
      Controlling Adjunct: none 
 Timed ACW Interval (sec): 
   Multiple Call Handling: none         
                                  Expected Call Handling Time (sec): 180 
                                      Redirect on No Answer (rings): 4 
                                                    Redirect to VDN: 
                   Forced Entry of Stroke Counts or Call Work Codes? n
                           Message Center: none     
                            LWC Reception: none   
                               AUDIX Name: 
                    Messaging Server Name: 




COR Configuration



               COR Number: 30
          COR Description: HUNT GROUPS                        
                      FRL: 6                                APLT? y
  Can Be Service Observed? n           Calling Party Restriction: none       
Can Be A Service Observer? n            Called Party Restriction: none       
 Partitioned Group Number: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n
            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                   MF Incoming Call Trace? n
             Brazil Collect Call Blocking? n
                   Block Transfer Display? n
                   Remote Logout of Agent? n
                         Station Lock COR: 30




CALLING PERMISSION 






















 0 y
 1 y
 2 y
 3 y
 4 y
 5 y
 6 y
 7 y
 8 y
 9 y
10 y
11 y
12 y



13 y
14 y
15 y
16 y
17 y
18 y
19 y
20 y
21 y
22 y
23 y
24 y
25 y



26 y
27 y
28 y
29 y
30 y
31 y
32 y
33 y
34 y
35 y
36 y
37 y
38 y



39 y
30 y
41 y
42 y
43 y
44 y
45 y
46 y
47 y
48 y
49 y
50 y
51 y



52 y
53 y
54 y
55 y
56 y
57 y
58 y
59 y
60 y
61 y
62 y
63 y
64 y



65 y
66 y
67 y
68 y
69 y
70 y
71 y
72 y
73 y
74 y
75 y
76 y
77 y



78 y
79 y
80 y
81 y
82 y
83 y
84 y
75 y
86 y
87 y
88 y
89 y
90 y



91 y
92 y
93 y
94 y
95 y
 
 
 
 
 
 
 
 






SERVICE OBSERVING PERMISSIONS
























 0 y
 1 y
 2 y
 3 y
 4 y
 5 y
 6 y
 7 y
 8 y
 9 y
10 y
11 y
12 y



13 y
14 y
15 y
16 y
17 y
18 y
19 y
20 y
21 y
22 y
23 y
24 y
25 y



26 y
27 y
28 y
29 y
30 y
31 y
32 y
33 y
34 y
35 y
36 y
37 y
38 y



39 y
30 y
41 y
42 y
43 y
44 y
45 y
46 y
47 y
48 y
49 y
50 y
51 y



52 y
53 y
54 y
55 y
56 y
57 y
58 y
59 y
60 y
61 y
62 y
63 y
64 y



65 y
66 y
67 y
68 y
69 y
70 y
71 y
72 y
73 y
74 y
75 y
76 y
77 y



78 y
79 y
80 y
81 y
82 y
83 y
84 y
75 y
86 y
87 y
88 y
89 y
90 y



91 y
92 y
93 y
94 y
95 y

 
 
 
 
 
 
 
 





               COR Number: 62
          COR Description: BNR VDNS NO REST.                 
                      FRL: 1                                APLT? y
  Can Be Service Observed? n           Calling Party Restriction: none       
Can Be A Service Observer? n            Called Party Restriction: none       
 Partitioned Group Number: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n
            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                   MF Incoming Call Trace? n
             Brazil Collect Call Blocking? n
                   Block Transfer Display? n
                   Remote Logout of Agent? n
                         Station Lock COR: 62




CALLING PERMISSION 






















 0 y
 1 y
 2 y
 3 y
 4 y
 5 y
 6 y
 7 y
 8 y
 9 y
10 y
11 y
12 y



13 y
14 y
15 y
16 y
17 y
18 y
19 y
20 y
21 y
22 y
23 y
24 y
25 y



26 y
27 y
28 y
29 y
30 y
31 y
32 y
33 y
34 y
35 y
36 y
37 y
38 y



39 y
30 y
41 y
42 y
43 y
44 y
45 y
46 y
47 y
48 y
49 y
50 y
51 y



52 y
53 y
54 y
55 y
56 y
57 y
58 y
59 y
60 y
61 y
62 y
63 y
64 y



65 y
66 y
67 y
68 y
69 y
70 y
71 y
72 y
73 y
74 y
75 y
76 y
77 y



78 y
79 y
80 y
81 y
82 y
83 y
84 y
75 y
86 y
87 y
88 y
89 y
90 y



91 y
92 y
93 y
94 y
95 y
 
 
 
 
 
 
 
 






SERVICE OBSERVING PERMISSIONS
























 0 y
 1 y
 2 y
 3 y
 4 y
 5 y
 6 y
 7 y
 8 y
 9 y
10 y
11 y
12 y



13 y
14 y
15 y
16 y
17 y
18 y
19 y
20 y
21 y
22 y
23 y
24 y
25 y



26 y
27 y
28 y
29 y
30 y
31 y
32 y
33 y
34 y
35 y
36 y
37 y
38 y



39 y
30 y
41 y
42 y
43 y
44 y
45 y
46 y
47 y
48 y
49 y
50 y
51 y



52 y
53 y
54 y
55 y
56 y
57 y
58 y
59 y
60 y
61 y
62 y
63 y
64 y



65 y
66 y
67 y
68 y
69 y
70 y
71 y
72 y
73 y
74 y
75 y
76 y
77 y



78 y
79 y
80 y
81 y
82 y
83 y
84 y
75 y
86 y
87 y
88 y
89 y
90 y



91 y
92 y
93 y
94 y
95 y

 
 
 
 
 
 
 
 





               COR Number: 64
          COR Description: BNR AGENTS, Srv OBSVD         
                      FRL: 6                                APLT? y
  Can Be Service Observed? y           Calling Party Restriction: none       
Can Be A Service Observer? n            Called Party Restriction: none       
 Partitioned Group Number: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n
            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                   MF Incoming Call Trace? n
             Brazil Collect Call Blocking? n
                   Block Transfer Display? n
                   Remote Logout of Agent? n
                         Station Lock COR: 64




CALLING PERMISSION 






















 0 y
 1 y
 2 y
 3 y
 4 y
 5 y
 6 y
 7 y
 8 y
 9 y
10 y
11 y
12 y



13 y
14 y
15 y
16 y
17 y
18 y
19 y
20 y
21 y
22 y
23 y
24 y
25 y



26 y
27 y
28 y
29 y
30 y
31 y
32 y
33 y
34 y
35 y
36 y
37 y
38 y



39 y
30 y
41 y
42 y
43 y
44 y
45 y
46 y
47 y
48 y
49 y
50 y
51 y



52 y
53 y
54 y
55 y
56 y
57 y
58 y
59 y
60 y
61 y
62 y
63 y
64 y



65 y
66 y
67 y
68 y
69 y
70 y
71 y
72 y
73 y
74 y
75 y
76 y
77 y



78 y
79 y
80 y
81 y
82 y
83 y
84 y
75 y
86 y
87 y
88 y
89 y
90 y



91 y
92 y
93 y
94 y
95 y
 
 
 
 
 
 
 
 






SERVICE OBSERVING PERMISSIONS
























 0 y
 1 y
 2 y
 3 y
 4 y
 5 y
 6 y
 7 y
 8 y
 9 y
10 y
11 y
12 y



13 y
14 y
15 y
16 y
17 y
18 y
19 y
20 y
21 y
22 y
23 y
24 y
25 y



26 y
27 y
28 y
29 y
30 y
31 y
32 y
33 y
34 y
35 y
36 y
37 y
38 y



39 y
30 y
41 y
42 y
43 y
44 y
45 y
46 y
47 y
48 y
49 y
50 y
51 y



52 y
53 y
54 y
55 y
56 y
57 y
58 y
59 y
60 y
61 y
62 y
63 y
64 y



65 y
66 y
67 y
68 y
69 y
70 y
71 y
72 y
73 y
74 y
75 y
76 y
77 y



78 y
79 y
80 y
81 y
82 y
83 y
84 y
75 y
86 y
87 y
88 y
89 y
90 y



91 y
92 y
93 y
94 y
95 y

 
 
 
 
 
 
 
 





               COR Number: 65
          COR Description: BNR SUPVR, Srv OBSVD          
                      FRL: 6                                APLT? y
  Can Be Service Observed? n           Calling Party Restriction: none       
Can Be A Service Observer? y            Called Party Restriction: none       
 Partitioned Group Number: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n
            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                   MF Incoming Call Trace? n
             Brazil Collect Call Blocking? n
                   Block Transfer Display? n
                   Remote Logout of Agent? n
                         Station Lock COR: 65




CALLING PERMISSION 






















 0 y
 1 y
 2 y
 3 y
 4 y
 5 y
 6 y
 7 y
 8 y
 9 y
10 y
11 y
12 y



13 y
14 y
15 y
16 y
17 y
18 y
19 y
20 y
21 y
22 y
23 y
24 y
25 y



26 y
27 y
28 y
29 y
30 y
31 y
32 y
33 y
34 y
35 y
36 y
37 y
38 y



39 y
30 y
41 y
42 y
43 y
44 y
45 y
46 y
47 y
48 y
49 y
50 y
51 y



52 y
53 y
54 y
55 y
56 y
57 y
58 y
59 y
60 y
61 y
62 y
63 y
64 y



65 y
66 y
67 y
68 y
69 y
70 y
71 y
72 y
73 y
74 y
75 y
76 y
77 y



78 y
79 y
80 y
81 y
82 y
83 y
84 y
75 y
86 y
87 y
88 y
89 y
90 y



91 y
92 y
93 y
94 y
95 y
 
 
 
 
 
 
 
 






SERVICE OBSERVING PERMISSIONS
























 0 n
 1 n
 2 n
 3 n
 4 n
 5 n
 6 n
 7 n
 8 n
 9 n
10 n
11 n
12 n



13 n
14 n
15 n
16 n
17 n
18 n
19 n
20 n
21 n
22 n
23 n
24 n
25 n



26 n
27 n
28 n
29 n
30 n
31 n
32 n
33 n
34 n
35 n
36 n
37 n
38 n



39 n
30 n
41 n
42 n
43 n
44 n
45 n
46 n
47 n
48 n
49 n
50 n
51 n



52 n
53 n
54 n
55 n
56 n
57 n
58 n
59 n
60 n
61 n
62 n
63 n
64 y



65 y
66 n
67 n
68 n
69 n
70 n
71 n
72 n
73 n
74 n
75 n
76 n
77 n



78 n
79 n
80 n
81 n
82 n
83 n
84 n
75 n
86 n
87 n
88 n
89 n
90 n



91 n
92 n
93 n
94 n
95 n

 
 
 
 
 
 
 
 






Agent Login ID























































Login
ID		
Extn
Name
Dir
Agt		
AAS
AUD		
COR
Agt
Prf		
SO
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv
Skl
Lv




53999
unsta
BNR EMERG
 
 
64
lvl
 
399
01
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 




56901
unsta
BNR TEST AGENT
 
 
65
lvl
 
255
01
257
01
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 




56907
unsta
BNR TEST AGENT
 
 
65
lvl
 
399
01
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 








Holiday Table









Table Number
Name




01
Contact Center Holidays 








Holiday Details


Holiday 01 Details


                                                                                
    ______START_______     _______END________                                    
    Month Day Hour Min     Month Day Hour Min     Description                    
    01    01  15   00      01    01  17   00      New Years Day                          
    07    04  06   00      07    04  17   00      July 4th                               
    09    02  05   00      09    02  17   00      Labor Day - 2002                       
    11    28  05   00      11    28  17   00      Thanksgiving-2002                      
    12    25  05   00      12    25  17   00      Christmas                              




Vector Routing Tables











Number
Name
Sort
Number of Entries




1
Remote Svc Obsr
y
7 










Vector Routing Table Details


Vector Routing Table 1 Details

      Number: 1       Name: Table 1               Sort? y                               
                                                                                
           1: 456421                              17:  
           2: 121546                              18:  
           3:                                     19:  
           4:                                     20:  
           5:                                     21:  
           6:                                     22:  
           7:                                     23:  
           8:                                     24:  
           9:                                     25:  
          10:                                     26:  
          11:                                     27:  
          12:                                     28:  
          13:                                     29:  
          14:                                     30:  
          15:                                     31:  
          16:                                     32:                              
          33:                                     50:                             
          34:                                     51:                             
          35:                                     52:                             
          36:                                     53:                             
          37:                                     54:                             
          38:                                     55:                             
          39:                                     56:                             
          40:                                     57:                             
          41:                                     58:                             
          42:                                     59:                             
          43:                                     60:                             
          44:                                     61:                             
          45:                                     62:                             
          46:                                     63:                             
          47:                                     64:                             
          48:                                     65:                             
          49:                                     66:                             
          67:                                     84:                             
          68:                                     85:                             
          69:                                     86:                             
          70:                                     87:                             
          71:                                     88:                             
          72:                                     89:                             
          73:                                     90:                             
          74:                                     91:                             
          75:                                     92:                             
          76:                                     93:                             
          77:                                     94:                             
          78:                                     95:                             
          79:                                     96:                             
          80:                                     97:                             
          81:                                     98:                             
          82:                                     99:                             
          83:                                    100:                             





CTI Links













Link
Ext
Type
Port
Name
COR








1
2430
ADJLK
01D1805
PROD LINK 1
1




2
2431
ADJLK
01D1806
PROD LINK 2
1










CTI Link Details


CTI Link 1 Details


Extension: 2429                                                                   
     Type: ASAI                                                                   
     Port: 01D1804                                                   COR: 1         
     Name: PROD LINK 1                                                         
                                                                                
BRI OPTIONS                                                                      
               XID? n      Fixed TEI? y    TEI: 1                                     
       MIM Support? n                                                             
                          CRV Length: 2                                           
                                                                                
      Event Minimization? n        Special Character for Restricted Number? n       





CTI Link 2 Details


Extension: 2429                                                                   
     Type: ASAI                                                                   
     Port: 01D1804                                                   COR: 1         
     Name: PROD LINK 2                                                         
                                                                                
BRI OPTIONS                                                                      
               XID? n      Fixed TEI? y    TEI: 1                                     
       MIM Support? n                                                             
                          CRV Length: 2                                           
                                                                                
      Event Minimization? n        Special Character for Restricted Number? n       





Vector Variables















Var
Description
Type
Scope
Length
Start
Assignment
VAC




        




A
       




B
       




C
       




D
       




E
       




F
       




G
       




H
       




I
       




J
       




K
       




L
       




M
       




N
       




O
       




P
       




Q
       




R
       




S
       




T
       




U
       




V
       




W
       




X
       




Y
       




Z
Emergency Close
value
G
1
6
  















Events














Event
Type		
Event
Description		
Event
Data 1		
Event
Data 2		
First
Occur		
Last
Occur		
Event
Count		








565 
EWT call no working agts 
Split 255
399 
07/08/19:04
07/26/18:18
255 




1 
Drop: not queued at stop 
75 /33 
C0B 
07/10/12:32
07/10/12:32
1 









Summary Vectors

300v	54701d	57301d	57302d	57303d	57304d	57307d	57429d	57430d	57431d	57432d	57433d	57434d	57435d	57436d	57437d	57438d	57439d	57430d	57443d	57444d	57445d	57447d	57449d	57450d	57451d	57452d	57453d	57454d	57455d	57456d	57457d	57458d	57459d	57468d	57469d	57470d	57471d	57472d	57473d	57474d	57475d	57476d	57477d	57478d	57479d	57480d	57481d	57482d	57483d	57484d	57475d	57486d	57487d	57488d	57489d	57490d	57491d	57492d	57493d	57494d	57495d	57496d	57497d	57498d
399v	300v	300v	300v	57499d
75v	27805d



Summary Announcements

25001a	300v
25002a	300v
25003a	300v
25007a	300v
25008a	300v
25015a	75v



Summary Skill_Groups

1sts	300v	300v
255s	27305d	56901g
257s	27306d	56901g
399s	300v	300v	53999g	56907g



Summary VDNs

27305d
27306d
27805d



Summary Class of Restriction

30c	255s	257s	399s	27305d	27306d
62c	27805d
64c	53999g
65c	56901g	56907g



Summary Holidays

1h	75v



Summary Vector Routing Tables

1t	75v



Summary CTI Links


1l
2l